My tracking info says my package was delivered, but I haven’t received it.

Don't worry-if you haven't received your package, there are a few things that we can do:
1. Verify your shipping address. Go to the "Your orders" page on bagzag.com or your BagZag app to confirm your order's shipping details.

2. If the address is confirmed, most packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.

3. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.

4. Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren't able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery.

If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information.
Common Carrier Tracking Information Contact Information
UPS: Phone: 1-800-742-5877
US Postal Service: Phone: 1-800-222-1811

FedEx: Phone: 1-800-463-3339
DHL Express: Phone: 1-800-225-5345
Other Carrier Tracking Information Contact Information
ABF Freight: Phone: 1-877-609-5681
Aramex: Phone: 1-718-553-8740
Aramex Australia
Phone: Visit the Aramex Australia Courier Locator to find the local number
Asendia
Phone: N/A
Australia Post
Phone: (within Australia) 13-POST-13-7678 / (outside of Australia) +61-3-8847-9045
CEVA Logistics : Phone: 1-844-215-0640
Chilexpress: Phone: +56 2 2845 0712
CJ Logistics Phone: +82-70-4992-7340 - (Mon~Fri 09:00~18:00, KST)
Deprisa: Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393
ECMS EXPRESS: Phone: 1-855-266-9299
Fidelitone: Phone: 1-844-524-6320
Gaash: Phone: +972-072-260-8001
Hanjin: Phone: +82-1588-1612
i-parcel: Phone: 1-800-782-7892
Israel Post (ILP): Phone: +972-076-887-1216
Innovel Solutions: Phone: 1-888-460-5404
Kerry eCommerce: Phone: (from Hong Kong) (+852) 3513 0786
Landmark Global: Phone: 1-888-205-2251 (Toll free)
LaserShip: Phone: 1-804-414-2590
Lonestar Overnight: Phone: 1-800-800-8984
Menlo Worldwide/UPS Supply Chain Solutions: Phone: 1-800-443-6379
Naqel: Phone: +966920020505 (in SA) / 1- 800-246-4444
Ninja Van: Phone: (+65) 6602 8271
NSD: Phone: 1-833-744-7673
OnTrac: Phone: 1-800-334-5000
Parcel Pool: Phone: 1-877-727-2354
Pasar Express: Phone: (from Bogotá) 571 2916500 / (from Medellin) 574 6042828 / (From Cali) 572 4897575 / (rest of country) 01 8000 111 752
Pilot: Phone: 1-877-549-0160
Pitney Bowes: Phone: N/A
Royal Mail: Phone: +44 (0) 3457 740 740
Servientrega: Phone: + 571 7700200
SF Express: Phone: (from Hong Kong) (+852) 2730 0273 / (from Taiwan) (+886) 2 2192 6063
TForce Final Mile (formerly Dynamex): Phone: 1-855-396-2639 / (from Canada) 1-800-387-7787
XPO Logistics: Phone: 1-833-502-9774

In the rare case that your order ends up missing, we offer full refunds under our BagZag Purchase Protection Program for orders that do not arrive or got lost in the mail. If you've tried the above steps but still can't find your package, please contact our customer service team for help.