Shipping Protection

Please follow this checklist to ensure you’re covered:
• The order has been shipped using a BagZag shipping label.
• The order was shipped within 3 business days from the purchase date and has been scanned by the carrier
• The package weight is less than or equal to the label (H x W x L / 139 shipping divisor)
• The package size is less than 45” (longest side) x 20” (second longest side)
• The order was safely packed and complies with both BagZag and the carrier’s Shipping Guidelines.
• The package wasn’t labeled as “hazardous”
• The item is not prohibited according to BagZag’s Terms of user or prohibited item policy.
• The order has a “pending” delivery status and has not been rated by the buyer
• For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier.
• For items damaged in transit, you’ll need to file a support request within 3 calendar days from the delivery date. Please do not file a claim with the carrier
• Any damage occurred during transit (Damaged items deemed hazardous by BagZag may not be returned)
• Package drop-off was with the correct carrier
• Your account is in good standing

The maximum reimbursement will not exceed the value of the total transaction’s sale, up to $100.